An overall excellent experience, with only one (relatively minor) complaint. First off, the casket was lovely, received on time, and over $2k cheaper than a very similar casket from the funeral home. I placed the order early Thursday morning, and by Friday afternoon, the casket had arrived at the funeral home. My only complaint is this: the company doesn't automatically update shipping status on their website. So, when I checked the status at 7PM California time on Thursday, it still showed "Awaiting pickup." Given that the casket needed to be in Illinois on Friday, this caused a moment of panic. I called, however, and they promptly picked up, explained that the site doesn't update automatically, and provided a tracking number and shipping information. Other than that, the experience was first class. I hope not to need their services again for a long time, but would certainly recommend them to anyone who finds themselves in need of a casket.