Overall the experience was good and I would recommend the vendor. But, there were a few small annoyances. Communication directly from the vendor could be improved. I had to call them twice (maybe 3 times) to check the status of my order. It was impossible to track my shipment online via a tracking number, which is a bit ridiculous these days. The casket arrived several hours late. Again, I received no proactive notification from the vendor and had to call and ask and the shipper still missed the new quoted time but they did meet the date. During a time like that there is enough to deal with without having to worry about the product arriving on time. It created unnecessary stress as a funeral obviously cannot happen without the casket. The casket was slightly damaged (dented) on the bottom panel. It was minor and I did not notice it at first, but it was definitely damaged. This is the disadvantage or ordering online because there is no time to correct something like that. There is no way for me to know if it was damaged during shipping or the funeral home causing the damage, which leads to my next point. I asked the vendor to notify me when the shipper was close so that I could be there to examine the shipment. However, I never received a call. In fact, this survey is the first time that I have received any questions regarding my order or my satisfaction. A better company would have followed up way before now. When I placed the order there was little empathy about the situation. It was simply a "give me the facts and we will ship" attitude. The vendor can use a lot of help regarding customer relations during a very difficult time.