One star is only because zero stars is not an option. I would not advise anyone to use this service. Customer care is terrible and I suspect that the reviews below are fake. I ordered this birthday gift in August 2018, by today it has still not arrived. The issues began at the ordering stage. I ordered a gift from Toronto (where I live). My friend was living in Delhi for a couple of months and was based at a hotel. When placing the order, they required a phone number. I gave my Toronto number. I received an email saying that they needed a local number for delivery but I wanted to surprise my friend. Reluctantly I gave the hotel phone number, hoping they could just coordinate with the hotel so my friend could be surprised. Anyway, for some reason - their customer service is so poor they were not able to give me an actual reason - they had some kind of issue for delivery. I went back and forth with their rude customer service staff for days asking what I could do to resolve this issue. They had no solutions. I offered them a different address so somebody else could receive the gift instead. By this time my friend's birthday had passed and it was already too late. After giving the alternate address, oye still failed to deliver. On 20th September they told me the gift had been delivered when it had not been. My friend has received nothing and I have not been given a refund. I have been asking for clarification for two weeks and they have not given any response. Now I am left with leaving negative reviews, which I will do on every site possible because I want to warn anybody against using this terrible service. I will keep posting these reviews until I am given a full refund and compensated for the time and energy that has been wasted on this.