My parcel has never arrived, the courier has sent me a photo of someone else`s door saying it`s been left outside however it wasn`t my door (no door number in the photo) and when I looked around the block and asked neighbours it was no where to be seen. Since beginning of July I have been calling Oysho daily to ask for an update as the stuff I ordered are no longer in stock so I am trying to get my money back via refund and they have been nothing but a pain to speak to! Every time I call they tell me that the issue have been passed to a different department to be dealt with and that specific department is not responding. (Which initially I was told that it would be 2-3 working days to resolve). It has been nearly a month now that Oysho is keeping my money for the items that them and their courier partners have failed to deliver. Not being able to receive any clear information, decision or a dead line for a refund is very frustrating and I am now feeling that they are simply stealing my money off me. Worst customer service I ever had to deal with. I would avoid going forward.