I had organized my trip overseas and placed an order on their website, where clear estimated dates were provided. Unfortunately, a portion of the order did not arrive on time, and I received no explanations or updates from the Oysho team. When attempting to contact their customer support, they consistently asserted that estimated arrival dates are not provided for purchased items. I shared a screenshot clearly displaying the stated date, but without an apology, they insisted there was nothing they could do and that the date shouldn't have been confirmed on the order. It was a highly frustrating experience, and the customer service exhibited unprofessionalism.