Extremely unhelpful and zero customer service. On the 7th March I needed assistance to get up the escalators. Ringing the bell for assistance was futile. The foreign woman on the tannoy was very difficult to understand, and it was so loud around, that it was barely audible. She was also useless saying that staff do not want to help due to health and safety issues. Seriously, just to hold an empty buggy on the escalator so it could be sent up the stairs whilst I carried my dog. This is dangerous? A lightweight empty buggy? If the foreigners they employ deem this as dangerous they clearly have issues. So, no one wanted to help. No point in having an assistance button. I thought I might be stuck at the bottom of Euston station for a very long time. The best advice she could offer was to ask a member of the public. Yes, that's what she said. TFL are paid to be of assistance, but she requested me to ask a non paid member of the public. Luckily some undercover police were there. The two most helpful police woman helped me two lots of escalators, so I did manage to catch my train out of London.