Stay away from this company, an absolute disgrace to the pallet industry. I arranged, and paid for a pallet to be collected on a Friday. I stayed in all day waiting for P4D to collect. Nothing happened. I couldn't contact them to find out what was happening because there wasn't anyone answering their contact number. Further, nobody contacted me from P4D to update me about the situation or if there was a problem. I sent them an email later on that day to find out when my pallet would be collected, but did not received a response. The following day (Saturday), I cancelled the Order and requested a refund of my money. On the Monday I again asked for a response to my email. Eventually, via live chat I was told that my order had been cancelled and that my money would be refunded. I asked for this to be put in writing via an email. Despite their assertion that emails had been sent to me confirming the cancellation and refund of my money, I didn't receive any emails. Eventually, after putting pressure on them, I received an email. I had to contact them again after 7 working days to tell them that I still hadn't received my refund. I was told that a supervisor had arranged the refund and it would be in my bank account shortly. I still have not received my money back, 9 days after my first request, and despite their assurance that my money would be returned. I would actively encourage any person requiring a pallet service to go elsewhere. In the end I used another company whose service was excellent.