Product is fine but original delivery was to my billing address (in Scotland) and not to the shipping address (in the English midlands). I rang and left messages but never received a call back. Late on the afternoon of the delivery day, I actually reached a person who was really helpful and said a replacement order would be dispatched the next day. This happened but it was only half the original order. No reply to calls or emails asking about the other half or what to do about the delivery to the original address. Luckily we had ordered with time to spare so I arranged for the incorrect delivery to be shipped to the shipping address at my expense which was about the cost of the half replacement order. Quality of product was absolutely fine (though the package of the four bedroom house was nothing like enough for the four-bedroom house we'll be tackling), but lousy customer service.