Both times I have used this website something has been missing from the order. The first time they simply sent the missing item, which arrived really a week after I required it. The second time I had paid extra for next day delivery and when I emailed about missing a number of items they said they were dispatching them by standard delivery. Given that I had paid for next day delivery I questioned why the missing items were being sent by standard delivery and if they couldn't be sent be sent on guaranteed next day delivery. This lead to a number of emails backwards and forwards where I was told very clearly that the items were being sent by standard delivery and that was that. Eventually I expressed my disappointment with the service and said that any other company would have sent them by next day delivery regardless of whether the customer had paid for it and that a partial refund would have been offered. Following this she said that they would refund the delivery cost but the items were still to be sent on standard delivery, which is of very little use to me. I replied to ask for an explanation and since then they have completely ignored my emails and will not reply. I am appalled by the lack of professionalism and strongly advise anyone thinking of using this company to turn elsewhere.