couldn't give a 0, Absolute disgrace of a company and terrible customer service needs Shutting down Immediately, ordered one box for an urgent item delivery on 26th November. Should have arrived by 28th November and nothing, rang through to customer services and got through after a 20 minute wait, and was told that because i put the order in after 4 two days ago they haven't processed it yet, but they will be doing it today and delivered tomorrow 29th. And what a surprise when it wasn't delivered on the 29th, I tried to phone again which was another 20 minute wait and the online chat which got ignored. I then spoke to customer service ( which seems to be the same lady every time i phone) with a very rude attitude, I asked again why my item wasn't delivered and got a response of oh i dont know it doesn't look like its been processed, i then proceeded to ask for delivery by tomorrow(Fri) which i got told No and they will issue a refund instead. All i wanted was a box, very simple request. Then today Tuesday 4th December after receiving an email regarding a refund yesterday i finally get the box delivered with no email or confirmation of dispatch. And what a disappointment that was, £11.06 for a box that would of cost £0.50p or less to make, literally just cardboard stuck together i am glad i didn't wait for this and took matters into my own hands last week. After ringing them again today i thought it best to write a review for their overall customer experience which is shocking at best. I got through again to, as i believe the same lady i previously have been speaking to and got told the credit memo email is the refund request. i told them the box has been delivered and to come and collect it if the refund is being given which i was then told No either just keep it or chuck it. what company would even say this to their customers. The refund has not been issued yet but we will see. But stay clear of this company go elsewhere.