My 'order' if there every was one was during lockdown. Worth remembering considering this bad review. I ordered 1 box for next day delivery. Receipt email said guaranteed next day delivery. Didn't arrive the next day. I phoned up and waited around 45 mins patiently. Customer service lady answered and told me it hasn't been dispatched, but she could go down to the warehouse and make sure it's dispatched so it arrives tomorrow. I said that I'd paid for next day delivery and I needed it today to ship something to arrive tomorrow.. there was no suggestion to help me so I told them to cancel the order. Having calmed down and come to terms with my package not being in the right place at the right time. I phoned back to say ok, could I place the order again if you guarantee that it will be there tomorrow. They said they couldn't guarantee that. I said (again) that I had paid for 'next day' delivery which had failed and asked why they still can't guarantee 48 hour delivery. No understandable answer. She then went off the phone (I thought she might be trying to sorry it out for me) then came back and said that they've run it of the box I needed. So in the hour in between me cancelling my first order and placing my next, they had so many orders for this particular box that my originally ordered box was now spoken for and they had no more! That is an efficient company! I suspect they never had the box (by the sound of other reviews, the quality wouldn't have been good enough anyway). In summary, they didn't deliver on time, charged extra, didn't offer to resolve my problem or waive extra cost of 'next day' delivery. I have had no communication re refund since (or seen it in my account). I have had to organise a special courier which cost me a lot more than sending in one of these boxes using a delivery service.. maybe I should not only keep chasing my refund, but go to small claims court for the additional costs? It is my opinion that companies who treat their customers with respect and good service (people understand there may be problems) will survive covid. Companies who don't react and treat customers unfairly will not. My advice for the company (if you care) is to remove 'next day' from their list of services as clearly from lots, lots and lots of reviews they cannot provide this service (whether they could outside of covid is another question). Stop paying for advertising on Google if you can't fulfill your orders. By the sounds of their staff and responses they are waiting for the inevitable anyway (unless they never process the refunds) in which case the business won't perish immediately. My advice to potential customers is unfortunately, don't use packingboxes.co.uk