I sent two packages with Pack link from SPain to the Uk, both of the packages arrived with more than 10 weeks delay and both of them completely destroyed. I've been trying to sort out this issue with their insurance for now more than 2 months and the only that packlink does is keep sending automatic replies, and make the whole situation so difficult that I'm about to desist and admit that my money is lost, even though I paid the money for their insurance. I feel completely helpless and none seems to care or try to help me. This is big for me because this mean a big lost in my company but for them I'm nothing. I've never felt so betrayed with a delivery company as I felt with them with the lack of interest and help that they offer when there are issues with the deliveries. I won't be using them anymore and ill make sure my clients neither.