I used Packlink as they were integrated into eBay. I shipped a number of items I sold and insured them all. One item was damaged in transit and so I raised a claim via Packlink (using their online claim form) and submitted the required evidence. After a delay (they had to liaise with the carrier), they confirmed that they would pay out. This process was protracted and slow and took over a month, but did seem to work. However, from this point, they have completely stopped responding to emails / contact via their form for over a month, despite me emailing once a week to ask for an update or confirm payment of the settlement amount (see image below). No response. The amount was only around £100. They have no phone number, and no complaints email address or complaints process. I tried the online chat but the person there said simply: "I can see it has been escalated within the claims department. I have updated the ticket and marked as urgent again." but is unable to give any further help/information. It is a terrible service and over two months later, I would give up if I were not so stubborn(!) I would not be surprised if this is their deliberate strategy to avoid properly paying people and to keep their costs to the bare minimum. I see on the eBay forums now, they have done this with many others. I will never use this company again and recommend that others avoid them if they hope for a shipping firm that will even respond to messages.