If minus stars would be possible, I would definitely give them one of those. THE WORST shipping company I have ever encountered. Never trust them, especially if sending any valuable items. My parcel was missing for months which I found out only by searching for it everywhere myself. Nobody took any responsibility for my loss or inform me on what was happening. Till this day I wasn't refunded so have lost my valuables as well as the money I paid them for the service! HILARIOUS!!!! The support assistance is HORRIBLE and helpless, you find yourself running in circles, being stuck in their system. It's impossible to get hold on anyone there. All you get is automatic messages you cannot answer to and generic emails with instructions that don't work. I'm very much hoping that maybe now you will be kind enough to get in touch with me to solve my case. I must have send a thousand pointless emails by now.