Wanted to give 0 star but there is no option to do that. Had sent a parcel(10kg) to my brother in UK from dublin on 05/08/2021 through UPS via packlink. The time shown for delivery was 3 days. It has been around 30 days now but the package has not been delivered. The tracking status kept showing that the package was refused by the receiver but my brother never got any phone call or ring at the door for the delivery. On contacting the packlink agent kept saying they would get back to me. I have been contacting them every alternate day to get a stats update but none of the agents were able to do so. Each time they aid they would get back to me. Its been 30 days now and still the packlink guys do not know anything about the package. My package is still in limbo somewhere and Packlink do not have a clue about it. I am sure even this rating is not going to make any difference to packlink as was apparent from all the communication I have received from them so far. PLEASE DO NOT USE PACKLINK IF YOU WANT YOUR PARCEL ACTUALLY DELIVERED.