Dear customers, I sincerely needed to leave this feedback because I had the worst experience ever dealing with Packlink.com. I'm a stylist and we had an important photoshoot for a huge Exhibition which required a shipment from Spain to London. The end of this shipment is that I placed it on the 31st of August and It's now the 20th of September and I still didn't receive it. The photoshoot got problems because of those missing looks as well as the designer that couldn't receive his samples back. The website promises a certain kind of service that wasn't guaranteed since the beginning. I would carefully value approaching the Packlink service due to a big lack of communication within the team as well as the service that they offer. We paid for an Express delivery that unfortunately wasn't "Express" at all! There was a problem with the invoice at the beginning that regarded the type of items inside the parcel followed by costs per each of the pieces inside. I contacted so the online chat for customer service to understand if I could've changed those mistakes. The guy replied that was easily possible just by filling up again the invoice attached in the email I received. Well, after declaring the items as "Samples" and after correcting the real cost of those samples which was wrong in the first instance, I sent back the corrected one. From that moment was a real story! I never received my "Express parcel" on time, I had to send fourth times the same exactly invoice because they're still saying that the invoice is wrong. So I don't understand who's joking me in this story. I decided to check so with the company TNT that was delivering my package through the Packlink.com booking collection. The surprise is that TNT didn't have any problem with the invoice and that the package should be delivered in two days. The service they promise is a lack of communication between Packlink and the company that's delivering the parcel to you. I'm really concerned about this experience, It's also my first time leaving feedback so negative because I literally never had this kind of experience before. I would think a little more before booking with them because the service and the care they offer it's really poor...