Avoid at any cost Terrible experience, my parcel was supposed to arrive last week, it never arrived and none can tell me where my package is located at the moment. I contacted their very unhelpful customer service multiple times and the only thing they keep repeating to me is that they will send an email to the delivery company. Never received any other kind of reply from them or a follow-up about my issue. I find it incredible that they are not able to give a call to their partner in order to understand where my parcel is located at the moment. If you care about your package, don't use Packlink.