I sent a turntable using Packlink for an eBay sale. The courier was Hermes. I paid extra for insurance. The item was badly damaged by Hermes. I reported it to Hermes and made a claim with all the details and photos. I waited a month. Then Hermes get in touch and tell me I have to claim from Packlink. Packlink first of all tell me my claim is out of date. I explain the scenario with Hermes. Packlink ask for the details - I send them everything again. Packlink email me and say your claim has been upheld and I will receive my compensation within 30 days. I dispose of the packaging and item. A month later Packlink tell me to send photos of packaging and damage. Obviously I now can’t do this. Many months of arguing and they refuse to pay out. Con merchants. Appalling service. Do not use!