If there was an option less than one star it would have been given. Absolutely horrendous service. They admitted the parcel had been damaged, accepted liability then tried to say the claim was outside the seven day window for claims… but it was done within that time frame, they then said the packaging was inadequate and sent me links to “guidelines” to follow, non of which state that if I don’t adhere to them I would void the additional insurance paid for the parcel. Then of course there is the attitude of the staff which needs addressing, it’s absolutely appalling customer service. Looks like a common thing now for packlink to just not pay out on damages. Small claims court for me, lawyer prepped and legal costs for them are increasing. AVOID AT ALL COST. Please if you had a bad experience report them to eBay to have them removed as a provider.