A sent a parcel that I sold on eBay using Evri which they then lost in transit - they admitted this to me when I eventually got hold of someone via email after writing to their CEO as their chatbot and phone service couldn't deal with the query. By the time Evri had contacted me it was just over 30 days and they informed me I must claim against Packlink because although they had lost it I had used pickling on eBay (I chose Evri but it was 'powered' by packlink. Having navigated backlinks claim process and submitted the claim they then inform me I am outside the time window for claiming (30 days) even though Evri had only told me to contact them on the same day. Both PackLink and Evri offer the worst customer service I have ever experienced and did everything in their power to ensure the process was as difficult and drawn out as possible even though they were 100% in the wrong. They have a total disregard for customers and should be held to account for it but of course they won;t be which is why they are the way they are - complete Scum