Absolutely terrible service , I sent 2 parcels through packlink ( yodel) the tracking was stuck , I contacted yodal via live message and phone , could never get through to a proper person , constantly tried which I have the evidence , then was told to contact packlink directly, they said I needed evidence I had contact yodel , which I sent loads over , to be told they were refusing my claim as I needed the date tracking name and my name on the emails as I had gone a couple of days over there time frame to complain, the staff were unhelpful, iv lost 2 parcels and had to pay the buyers back for the items and refund there postage, so I have lost the items and out of pocket for the delivery, They are happy to take your money but don't deliver the service ,will not be using them again , very disappointed and dissatisfied, stay clear of them if you can.