I've had a really bad experience with Packlink. I sold an item on eBay this month and decided to use Packlink instead of Royal Mail for a change. The item sadly arrived damaged to the buyer and he sent the photos of the damaged item and I sent a full a refund as standard. So when it came to making a claim through Packlink for the first time it was very tedious and long wounded but eventually filed it all and waited to hear about the claim a few days later which they DECLINED! I questioned the result and it turns out the reason it was declined was it was not packaged correctly when I used a Strong BOX with lots of tissue paper wrapped around the item (plug socket extender). Apparently I should have used Bubble wrap which infact was around the item anyway. I am shocked that it has been declined and in all the 13 YEARS of eBaying and have sold many hundreds of items from big and small I have never had any issues as I always take the time to package correctly. I have tried appealing but has got me nowhere. I feel ripped off and very disappointed. I'm going to take this further as if they have treated me like this then I'm sure they are doing it to others...! Luke. GB2020EBAY0000179805