Used for eBay sales as it seemed easy and thought it would be reliable. I was wrong. They are just a 3rd party so makes everything more difficult to sort out. Used Hermes through Packlink for 2 parcels. Neither were collected. I had 3 missed collections in all. It takes ages to get a response from Packlink. I waited in a queue for over half an hour on online chat and never got any response. I filled in the request forms and could not submit. Packlink would not deal with over email and demanded I use the form. Had to use a different device. It was confusing dealing with each failed collection separately and speaking with different agents. Hermes were saying they had been collected. To begin with Packlink were saying they wouldn’t refund me. I had to fight to get one refund agreed. Still trying to get the other. Will not use Packlink or Hermes again.