Abysmal service. I've used a few times and they're fine when things progress normally, but as soon as there's an issue e.g. Hermes miss a pickup, Packlink are utterly useless. Their staff are powerless to help in any reassuring way, just copy and paste vague excuses, blaming the courier. Indeed, Hermes are at fault in my current case, for not collecting even though tracking updates correctly showed the collection request correctly 2 days ago, that's not Packlink's fault. The major problem is that because of booking through Packlink, Hermes directly won't take queries about the parcel & direct queries to Packlink's extraordinarily slow & ineffective chat/message system. Packlink's staff don't seem to get why their customers would expect them to rectify a situation when they're the only point of contact. Shambles.