Defintely the worst service to use, esp they partner with Hermes, OMG nightmare combination! PLEASE walk away if you don't want to get your parcel lost or damaged with compensation claim declined! I sell small things on eBay, unfortunately Packlink/Hermes is eBay default e-Delivery. Hermes has terrible service and they don't handle any query nor complaint, all go through Packlink. I've got all different experience and none is solved through Packlink, they just had all reason to decline your requests. such as: once Hermes disposed my parcel damanged during the delivery without notifying me nor sending it back to me; this time my parcel just disappeared after logged in Hermes transit hub system on 24th April. I raised a claim after patiently waited the estimated delivery on 6th June as shown in the tracking system for being patient and understandable with COVID disruption. my claim was declined due to their 'terms' of raising a claim within 28 days! On the other hand, I knew from my previous experience if I contact them before the due delivery date I would be asking to wait after the estimated delivery date!