Do not use them! All they do is use Hermes and when the item arrives damaged, they drag you through a ton of forms and emails delaying the payout of compensation (for which you did pay extra). Hermes does not want to deal with it as it was purchased via Packlink on eBay. 1 month later I still didn’t have the compensation paid for what looks like a pierced parcel (with a hole on one side and straight through on another making a kebab of a pc tower!) and they informed me it might take another 30 days! On different occasions of our correspondence they claimed not receiving my emails (which I do have in ‘sent’ folder); it is impossible to call them so you have to go via chat to get an update, chat agent says the other designated agent deals with my case and any other agents can’t help me...but you can’t get the agent you need to speak to..... it is a proper circus of a customer service, they have several departments dealing with claims and verifying things, which of course takes a lot of time, firms and I suspect costs a lot; oh and at the end (hopefully, not sure if there is any other department hiding there) they inform you that you finally reached the insurance payout department and it takes up to 30 days to get ‘file solved’ - hopefully it means compensation......... on top of the other several weeks they have already used up ‘processing’ your claim, talking to Hermes, talking to themselves, etc.... never again! Better go directly with the courier.