They have offered a home collecting service however more than 40% of my packages I have been forced deliver on my own to drop off point because the courier never arrived! I was surprised when after 7 weeks Packlink has charged me due to the parcel's overweight and oversize! As I see this is a very common practice! They are scammers because I always check my weight and dimensions.I have used in the past Hermes, UPS and DPD directly and never ever had the same problems! They have no evidence and proof that my parcels were oversized and overweighted! If you use their service unfortunately the direct debit is set up automatically so I could only closed it straightaway to avoid the situation that they again steal money from my account!. AVOID AVOID THIS SCAMMERS!