Avoid this company! Ebay should definitely change it!! They are a nightmare to contact and you can’t really speak with a person to solve your problem. I used Packlink a few times and 2 of my packages has been damaged. Their home collecting service basically doesn’t exist either…since it never worked and you end up going to drop off your parcel… They don’t take care of the parcel and they are using Hermes .. so you are going around trying to contact someone from Hermes to Packlink. And after 3 weeks of emails and non sense I ended up with nothing! My product is still damaged and no money back!!!! This was just a waste of time and energy! Worst service ever!!!!