AVOID AT ALL COSTS. My Ebay parcel went damaged. How, it is beyond me. It was overly well wrapped. I looked up for the email from Packlink to find any evidence of correspondence and couldn't find any. Only PayPal receipt for the payment transaction. Yet to open refund procedure a Packlink ref number was needed. So they don't send you any email with the required ref number or confirmation of the transaction. The only place the number figures on is on the label stuck to the package. Eventually, I managed to find the label page on my browser's History tab, and was able to start the claim. Only to hear that the two photos of the damages to the content of the parcel which were sent to me by the purchaser are not enough and that they require images from the outside the parcel. Look, those two images were enough for the purchaser and me, for Ebay to require a refund from me to the purchaser, but not enough for the Packlink the official partner of Ebay to issue me the refund, and next to the extra insurance paid on the full amount £152.00. Who is taking pictures of parcels when sending them, and now it was too late to ask the purchaser for more photos, he wouldn't keep the packaging, who does. I was also told that my claim falls outside 7 days window given by the Packlink for the damaged good opening procedure. Hey, 7 days!!! Can you believe it? How easy is to cross that timeframe bearing in mind the procedure of refund to the Ebay purchaser has to be finished before the claim to the shipper, as it is stated on Ebay. Packlink is a complete con company. Their business logistic is completely optimized to non-transparency, to conceal, misguide, leave you short of information, to set up so many traps, ... all in so dishonest way of creating more revenue. They are unapproachable, their customer service doesn't exist. They are real shame and I really wonder once out of the office how can their employee face people on the street at all. Scums like their business is. AVOID.