Scumbags!! They're great until there is an issue. Tried to claim for two parcels. One that arrived at my customers literally looking like they'd been smashed to pieces with a sledgehammer and their response was that there's no proof it was their fault. The other was an exploded tin of paint that Hermes admitted fault for but then Packlink wanted extra photo's (already sent five and customer obviously has disposed of the paint sodden packaging) six weeks after the claim was made and say they won't pay out without them.Unbelievable, absolute con artists do not trust!!!!