I'm extremely unhappy with the service I have received from packlink. My ebay parcel was badly damaged by the courier and my buyer opened a refund case, I opened a claim with Packlink and provided the photographs sent by the buyer. I heard back from Packlink 3 days later saying the claim could take 30 WORKING days so I had no choice but to refund the buyer and wait for the claim. It is now 6 weeks later and they have replied to say that the photographs showing the damaged item are insufficient, I explained that it is now 6 weeks later and the ebay claim is now closed and the buyer threw the broken item away so there is nothing I can do now for more photographs. They advised they will not pay the claim without more photographs so I have lost £55 on this. Extremely disappointed by the lack of customer care and won't be using them again.