Appalling service. Checked my parcel was covered by the insurance and not listed in their restricted or non-insurance covered items. Packaged item really (original manufacturer's packaging) well plus covered the box in fragile stickers. Courier smashed the item.... Customer was great and sent all pics, took the item to couriers office to be inspected and they admitted liability. Expected refund so I issued a full refund for my buyer. So after 6 weeks and numerous emails, calls, sending proof of postage, proof of packaging, proof of refund sent to buyer, sending photos, buyer sending photos - courier admitted fault and they cover these items but packlink then told me they don't cover these items. Wrong. Their Web page does not list my item as a non covered item. Sent them their link to items they cover and it is covered. Basically not paying compensation - basically theft off my item. Item is destroyed and I didn't get a refund so I'm over £150 out of pocket. Customer service continually had to be chased and kept blaming the courier they used but when I spoke to the courier (and my buyer spoke to them) it was a different story. Pack link are the worst company - they will not refund you when they fail. They will fob you off, ignore you then make you wait weeks before hitting you with 'we don't cover that' despite having paid for them to cover it at time of sending. Beware at all costs