After looking for something to do, (as I no longer work and no kids at home) within the art/craft world, I came upon this Company online and the fact that it was Aussie owned made it the best choice to go to. Looking through the products and paintings that were on offer I took the plunge and ordered a couple of scenes that I love. One especially took my eye as it was the gorgeous flower covered bike on a bridge over a canal in Amsterdam. Having had the opportunity to visit this lovely city I knew where this was taken. So of course I needed to purchase it. My order went in and to my great surprise I had a delivery within a week(allowing for any problems that might have occurred). I was chuffed with my painting and saw a challenge ahead. For what was in the order I was a bit taken back regarding the cost, but then realized what the unit included etc and I accepted the costs as being very reasonable. I have not had to return or receive a refund so am unable to comment.