Worse experience dealing with Paint Plot. After reading many positive reviews I ordered 2 Diamond Dots and a painting on Tuesday 21/11. All items are for Christmas gifts, specifically for my Autistic son with an Intellectual Disability who is extremely hard to buy for, but thoroughly enjoys Diamond Dots and Paint by Numbers. I thought with ordering them over a month before Christmas I would be safe to receive them and not disappoint my son. On Friday 24/11 I received an email apologising that one of the Diamond Dots I had ordered was now out of stock and if I could choose another, which I did promptly. Monday 4/12 my order still had not been updated to reflect the change despite receiving an email on 25/11 informing me that it had been, nor had there been any updates about shipping. I contacted them via their support email and asked about the substituted item and the delay. The reply I received from Rebecca was a generic response that did not address my queries and that typically orders were processed and dispatched within 1 -3 business days and the deliver period may extend from 2 to 7 business days, however there was a delay due to processing a huge volume of orders and there would be a "slight" deviation from their regular operational timeline. However they did not clarify exactly how long that "slight" deviation would be. They then assured me that I would be receive for Christmas. It's now been 13 WORKING days since ordering with no update to my order and no clarification on it will eventually be shipped. I have now lodged a dispute with Paypal to get a refund. A very frustrating experience and now I have even less time to find my son a gift for Christmas that will arrive in time. Save yourself the headache and disappointment and support another Australian owned business elsewhere.