My very first time painting with diamonds. Thought it looked really awesome and relaxing! I placed my order on 3/17/18 for 3 different pictures. I knew it would take awhile per their website 9-30 days. I was so excited to try it and knew I couldn't wait that long. So, I purchased 2 more on wish.com (cheaper by the way). They came in about 1-2 weeks. The packaging was not perfect but it was doable. Just a few creases, which after googling it was an easy fix. All the diamonds and accessories were there. Happy with that purchase. So now this one. They took my money right away. Got emails that it was confirmed and that all three had been shipped. A couple of weeks go by and I don't get anything else. I emailed them, and they replied with two tracking numbers. The first one they sent said it would be here by saturday 4/14/. So I waited all day. What do you know, NOTHING showed up. Then monday it was changed to show up today 4/19. Well, it did. In one of the corners the sticky part is bubbly. The canvas was folded in half and just thrown in the bag with all accessories in the middle. The wax came out smashed and the canvas has horrible creases like it was smashed too. I don't know how I'm supposed to fix the bubbly part or the creases on this one. My second tracking number has been stuck in transit since 4/8 in California somewhere. My third one still no information on. I emailed them 5-6 days ago and still no response. I am not a happy buyer. I spent a lot of money on these 3. One of them was a gift for my mom's birthday which was 4/2. I'm afraid to see how my other two arrive, if they even do. I will never order from here again. They don't even have a number you can call. It's all email and they have ignored my last one for almost a week. I feel like I got robbed!!! I am completely addicted, but my business will go elsewhere. Way to much money for what I have received so far.