I wanted to love them, I really did. I have done dozens of diamond kits, most of them I have ordered from amazon. I went ahead and ordered 2 different kits from PWD that were custom kits. the first one I ran into an issue where I didn't have enough of one color, no big deal as I had left over diamonds from an old kit that were a match. The second kit on the other hand has cause me to never want to do business with this company again. I started the other kit on 6/14/19. as per my normal process I checked all of the diamonds to make sure i had them all. learned during this process that i was missing one color. no big deal, there is a warranty, so i head online to order my missing diamonds. i provide all of the requested info and start the waiting process by starting my kit. i send an email on 7/16 trying to find out where my diamonds are since at that point i still haven't gotten an email saying they have shipped the first picture is the response I received from them. I then sent another email on 7/22 and 7/29 and did not receive a response to either. Fast forward to 8/14. a whole 2 months after the order for missing diamonds was placed I get an email saying the order was shipped. AWESOME. Every time I try to track it says it cant locate the package but i don't worry to much because it is coming from china. Fast forward to 9/15 when i get another email saying there has been an update to the shipping, it just made it through customs. 1 bag of diamonds that i ordered over 3 months ago still hasn't gotten to me. the kit has been sitting completed aside from this missing color for over 2 months. I understood shipping would take a while because of where the kits were coming from. But I received two custom kits in less time than it takes to receive one little bag of diamonds