I ordered a custom painting kit from PWD on August 22. After I placed the order I came across a negative review of the company on Instagram and I decided to seek other reviews to get a clearer picture. I ended up at this site and read all of the negative reviews. I started getting nervous wondering if I would receive my order. The best case scenario I came up with was getting the order in October or November based on the shipping advice posted on their website. I even reached out to the company via Facebook and spoke to Heather who reassured me that she would be available to help with any problems. I decided to show a little faith and waited for my order. To my astonishment the order arrived on September 10. The box was a little crushed but everything was intact. I've yet to go through the diamonds to see if everything was sent, but I'm excited to start on it.