I am writing regarding my parcel delivery from London to Rawalpindi and the delivery date was 25/05/2021. My friend send her courier with another company her was deliver on 2nd of June in spite of the fact she send it 10 days of later then mine . I tried to call mr Usman who came to collect bit he is not picking up calls and no reply to text . I have his chat when he need to come for collection he was sending me text . When I call to your office number the person who worked there and pick up the calls he does not have any professional manners I call 4 times 3times he picked up he is lie again and again . When I call first time in 21/05/21 to confirm the delivery he said call me on 24/05/21 Monday to confirm when I call he said it will be delivered this week Saturday 29/05/21 When I call on 29/05/21. The new person pick up call ( normally the one is there I can recognised his voice ) parcel is still in Karachi I asked him why he lie then he said sorry call me couple of days I will confirm the date because no containers are out all the companies containers are stuck there then I call him on 3rd or 4th June he said now out containers are clear now and Karachi to Rawalpindi is by road 48 hours drive and your parcel will be delivered on 12/06/21 Saturday Today I call to confirm today my parcel is going to delivered he started to argued with me abs telling me because of custom out containers are still there . Why he is keep lying . My complain is your services is causing me stress Your staff is lying and untrustworthy Your staff lie to me by saying all the companies containers are blocked hit when I told him my friend parcel has been delivered then he said it’s our ones blocked You are breaching your business principals and code of conduct by misrepresentations and lying This is my formal complain and I need answer in 24 to 48 hours . I am talking this complain yo ombudsman as well because no one from your company told me about terms of conditions when he send me receipt or invoice then there was terms of conditions and today the person in the office he told me do what you want to do there is terms and conditions on invoice which comes in fraud.