We used their By Sea Shipment service and shipment reached at destination on the given date. Before I used their service, I rang them and asked them an open question, why do they have bad feedback, the gentleman explained, some of customers pack electronics in clothes and do not disclose to us at the time of booking. Soon shipment reached at destination port, custom people create trouble, hence get delayed. I trusted and used their service. I had good experience with them, I never give them follow up/chase call. It reach safe and sound at destination at given deadline date.