Very disappointed with the service I received today at this butcher. They have zero regard for their customers in this pandemic. Bought meat worth £220 and then spent a further £110 in their supermarket. Their staff member missed my oxtail and I called to ask for a refund and they said I will have to wait for when I go there next, I hardly go there and in this pandemic I am minimizing my movements and then the owner said I can go back and collect after the pandemic ☹. Sarcasm and disregard at it's highest level. Palmers have a delivery service but they told me although it was an error on their part I will have to pay £12 delivery charge. How sad to me I feel that discrimination was at play. They then call me and accuse me of packing the oxtail and that I am lying that they didn't pack it. I have experienced racism and I feel discriminated on. I used to overate this butcher but it's nothing but a house of discrimination. Very disappointed especially after spending over £300 in the butcher and supermarket and they accuse me of lying that they didn't pack my £14.65 oxtail how absurd and what an insult. Just because a black couple went to buy they automatically think they can speak any how. They shouldn't really operate if they do not know customer service.