DEFECTIVE Glass tray does not turn. Pls EXCHANGE. Ticket #130916 Dear Panasonic Manager, -Model number: NN-ST99JSCWH -Serial number: 6E74250099 -Proof of purchase (Receipt) See attached Bought BRAND NEW Panasonic Microwave 1 days ago. BUT DEFECTIVE GLASS TRAY DOES NOT TURN, after install. Paid workers to install this heavy 75 pound microwave due to my back surgery. Please take notice that I’m a senior with a bad back surgery and heart problems unable to take this 75lb HEAVY Wall-mount microwave back to the dealer again, and then buy the same one AGAIN. We have ALREADY paid workers to come in and install this microwave. The glass tray doesn’t turn. Now, we have to pay them again to take this back to the dealer and then pay a THIRD time to have a new one installed again. Please do the right thing & EXCHANGE. Send us a brand new model of this MW to my home and take this defective one back to your service department, & fix it as you wish. ( just like the dealer would send it to Panasonic). Thx. Best Regards, Sid