Our 9-year-old's teacher, Xin, is creative and dynamic, able to keep the attention of wiggly, ADD boy. We love the convenience of having a language lesson online and it's very easy to schedule lessons, change and cancel. The online program has games and vocabulary lists (with a native speaker recorded) so it is easy to keep practicing in between lessons. The staff are very helpful and try to help as much as possible with computer issues. I'm so glad I found this program! The only negative is the high cost, but we grab the "sales" whenever they are available.