Appalling. Failed to deliver the first time. Rang bell once then shot off. Rearranged delivery made sure everyone in the house was listening out. They turn up with delivery (chiminea) in very damaged box. They Rushed off after taking photos of box saying it was how they’d found it at the warehouse. Miraculously chiminea not damaged. Husband called them back because failed to deliver the cover. They claimed it was at the bottom of the damaged box and definitely not in van. I checked. It wasn’t and by the time we rushed back to tell them. They’d disappeared. Spent ages on phone. No apology. Said they’d reorder but could say when it would be delivered?!? Awful. Amazon is so slick and reliable you for over how terrible others are.