Absolute joke of a delivery company! I will most certainly stop ordering from shops who use them! I've ordered multiple items from Wayfair with the guaranteed fast delivery option as I needed the items urgently. So the team at panther decided that "Premium Delivery" means "We'll deliver how and when we feel like it". To give perspective: They did deliver 2 parts out of 3 for one item on the order, and didn't bother to deliver the rest of the order at all. After calling customer service, they advised that they couldn't deliver the remaining items next day, but rather 4 days later, despite the fact that they've messed up the delivery. One thing is to make a mistake, which is fair enough - it happens, but another thing is not wanting to fix the mistake, and just say "We can't do nothing about it". That's where you see the difference between competent delivery companies, and companies that are a complete parody. There's a reason we look for fast delivery options and pay for them - it's when we need the items fast, and not when the courier feels like it. That's a concept Panther needs to start contemplating. Either way, I'll be sharing my experience with them across the board, so more people don't get the same rubbish experience. Hopefully they'll lose business to the point when they will realise that they can't behave this way, and then either improve or go bankrupt.