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Chris White
Absolutely shocking service!! AVOID!! Ordered a table & chairs from an online company who used panther for their deliveries. 1st delivery only had 4 out of 6 chairs on the order. Had to call back and re arrange another visit / time taken off work. Next delivery the 2 remaining chairs arrived - Driver asked me to come to the van as the packaging was so damaged he couldn't lift it out. Luckily wasn't damaged. Table was due to be delivered between 15:50 - 17:50 on the 6th December. Called the customer service desk at 18:00 who advised there had been an accident with van.. but would still be coming out.. called back again at 19:50 who again said would be attending that evening. Got a text message at 21:47 to say that the driver was one drop away and would be there by 22:06. Waited up to log into the APP for the driver to state customer not in! Cameras on the front of the property no one turned up!! Called the call centre in the morning as closed that evening. Lady advised that because I was not in - I had to go back to the online company to arrange another visit!!! I advised that this is not happening and I wanted to speak to a manager... lady put me on hold for 15 mins and advised we can come out on the 14/12. 14/12 has now arrived! I've called the contact centre at 11:00 to make sure the order is still coming today. Polite lady advised yes, but the driver has not started yet so for me to call back and confirm ETA.C
4 years ago
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panther logistics has a 1.7 average rating from 298 reviews

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