I have had to cancel an order for a double bed that I made through QVC, as Panther Logistics refuse to deliver if you do not have a lift, and live above the third floor. I told them I was so glad that other companies did not adopt their regulations as I would be living in an empty flat. Sainsbury’s throughout this Pandemic has brought my online shopping to my front door, without a single negative comment, I also mentioned my husband before he retired used to be an ambulance driver, he climbed stairs, and never asked what floor do you live on, and do you have a lift. I am absolutely disgusted with this company’s customer service, and going by a lot of reviews I have since read so are a lot of other customers.