Absolute terrible company. If you purchase a product from a retailer that utilizes their services for delivery installation, walk away. Samsung store purchase of dishwasher delivery / installation. Personnel who showed up had no idea what they were doing or talking about. Made up some non-sense about piping not connecting - potentially just too lazy to do their job. Comments about needing to call a plumber. Red flags so did not want them doing anything or removing any items or trust they knew how to handle new item from Samsung so just told them to take everything back and cancelled my order. My twelve year old knows more than the people who showed up. I sorted the connection when purchased item from another retailer in about 10 minutes. Just had to screw it on and feed the drain pipe. Don't let them do anything anywhere near your property. Clueless is an understatement.