The night before the delivery I received a text message that our delivery window would be between 12-2pm. As my wife does the school run at 2.45 and the delivery window was ok I went to work. At 8.35am this was changed and delayed 1 Hour. I phoned the driver and asked her to liaise with my wife to make sure she would be there. She said she was happy to do so but she never phoned my wife. I decided to leave work early to see If I could get there in time to receive the delivery. I got a phone call from the driver who said she would be there in 20 Minutes which was after the time that my wife would be out doing the school run. I asked the driver to check with a neighbour or maybe deliver into our garage which was left open for her. She refused both due to company policy. I told her I was 5 minutes away and she said that she was not willing to wait and left and that I would have to arrange for a re delivery. I have never know a company less willing to help and so inflexible.