I placed an order 10 days ago, and with my Treat Me card I expected next day delivery. It wasn't delivered. I sent an email to customer services, no one ever replied. I got a number from one of their stores and called the customer services, a week later than the original order was placed. They said they would place a replacement order, again next day delivery. Surprise, surprise, I wasn't even shipped the next day. Called them again, no one answered. Sent another email to customer services, no one answered. After spending about an hour on the phone, trying to contact the head office, finally I managed to get through to someone. They contacted the warehouse, and told me the parcel would be delivered the next day, so an extra day added to my original next day delivery, 10 days so far. This is the latest update I have from them this morning from the delivery company: "Your parcel has NOT arrived with us; we'll let you know as soon as it does and confirm it's on its way to you". I do like their products, but their services are simply appalling. I honestly don't know what to do any more. I have spent more time on the phone trying to track my order than I would have spent going to the store and buying all those items.