Made an order for click and collect, courier service told me my items were out for delivery on the Friday to be delivered by 9pm, went on the Saturday and nothing was told just to wait and they would email me. On the Monday the courier again tells me my parcel is out for delivery but when checking the tracking that night it appears the store was closed when they tried too deliver. What company doesn't have a good relationship with the courier so that they deliver in opening hours? Especially when they charge the customer for this service too unlike most stores who offer free click and collect yet they still cant deliver the service they advertise. Have asked for a full refund, first email responded to but didn't reply regarding the refund so have asked yet again.